What if the trait you’re most proud of—being the one who always steps in—quietly destroys your profit and peace of mind? We dive into over-responsibility as a hidden profit killer and lay out a practical plan to reclaim your time, your culture, and your margins. With leadership coach and author Roger Daviston, we break down the mindset shift that changes everything: you are responsible to your team, not for your team.
We get specific about what boundaries look like in home services. From the installer who wants you to fix a supplier problem, to the friend who bypasses dispatch for a “quick favor,” to the manager who avoids hard talks, we share scripts and frameworks that push responsibility back to role owners. You’ll hear how “What do you think you should do?” becomes a coaching habit, not avoidance, and how trust but verify systems prevent chaos without smothering initiative. We also tackle the painful costs of inconsistency—underperformers lingering, KPIs tracked then ignored, family exceptions eroding standards—and how documented expectations and progressive discipline restore clarity.
This conversation is a playbook for building a culture of ownership: clear role ownership, process adherence, measurable accountability, and the courage to let things break so people can learn. Roger shares resources on the service call process and team alignment, and we connect the dots between healthy leadership and better marketing outcomes—because confident, supported teams show up differently for customers. Ready to stop bottlenecking decisions, reduce callbacks, and scale beyond your personal capacity? Press play, take notes, and try the questions and boundaries we outline today.
If this helped, subscribe, share the show with a fellow contractor, and leave a quick review so more owners can find it. What’s one boundary you’ll set this week?
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