Call Center Mania: KPIs, Outbounding and Management with Sarah Vest

In the Lemonade Stand this week, we have special guest Sarah Vest! Sarah is the Call Center Manager for McWilliams & Son Heating, Air & Plumbing. 

We discuss KPIs, best practices, and all things empowering for your call center team.  From defining what makes up a call center to learning powerful ways to track success, Sarah brings the knowledge to the Lemonade Stand for this impactful episode.

Sip some lemonade with us to learn:

• What makes a call center

• How to measure success in the call center

• Outbounding tactics and best practices

• Training a top-tier call center team

This is a special opportunity for our listeners! Sarah has provided her email, sarah@McWilliamsAndSon.com, for any further questions you may have regarding Call Center Management or other topics covered in this episode.

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We’ll see you next time, Lemonheads!